How can we help?
Answers about the canvas, pricing, orders, pages, and more. Search below or browse by topic.
Getting started
What is 1MillionWeb3?
1MillionWeb3 is a permanent pixel canvas for the web3 world. You claim blocks, add your art, and link them to your project so people can find you. Your space stays yours.
How do I claim space on the canvas?
Open the canvas, select the blocks you want, connect your wallet, and pay. Your blocks are reserved the moment you pay and go live after a quick review.
Open the canvasHow big is one block?
Each block is a 10 by 10 grid, so 100 pixels. You can select as many blocks as you like before checkout.
Pricing & payments
How much does it cost?
Canvas space is priced per pixel, and pages, verification, and boost each have their own price. The Pricing page always shows the current rates.
See pricingWhat can I pay with?
Crypto, across the networks we support. You connect your wallet at checkout and the USD price is converted to the token at the live rate.
Is it a one-time payment?
Blocks, pages, and the verified badge are paid once and stay yours. Boost is the only timed product: it runs for the duration you pick, then ends.
Do you offer refunds?
Payments are on-chain and final, so we don't offer refunds. If something went wrong with your order, reach out and we will help.
Orders & review
I paid but I don't see my blocks yet. Why?
Every order goes through a quick manual review before it appears. Your blocks are reserved as soon as you pay, and your art shows on the canvas once our team approves it. You will get an email when it is live.
How long does review take?
Usually not long. We aim to review orders quickly, and you will receive an email as soon as yours is approved.
Can I buy the same thing twice while it is in review?
No. While an order is waiting for review you cannot buy the same item again. This protects you from paying twice for something that is already on its way.
Can I change my order after paying?
Reach out through the contact form with your order reference and what you would like to change. We will help where we can.
Contact usPages, verification & boost
What is a project page?
A permanent page at 1millionweb3.com/yourname where you tell your story and link everything about your project. Create it once and edit it whenever you need.
Own a pageCan I edit my profile information?
Only page owners can edit their profile information. Once you own a page, you can update your display name, bio, avatar, links, and categories anytime from the page editor.
Own a pageI was added to the canvas but I didn't sign up. Can I claim, edit, or remove it?
Yes. To showcase the ecosystem, we feature a few public web3 projects using information that is already public, such as a name, logo, and links. If one of these is yours, you can claim it, correct the details, or ask us to take it down. Just reach out and we will sort it out quickly.
Contact usWhat is the verified badge?
The blue check shows visitors you are the real project, not an impersonator. It is a one-time purchase that stays on your account.
Get verifiedWhat does boost do?
Boost pushes you to the top of the marquee and the spotlight, and adds a neon glow to your blocks on the canvas, for as long as your boost runs.
Get boostedCan I renew an active boost?
An active boost cannot be renewed until it ends. Once it expires you can buy a new one.
Wallet & troubleshooting
Do I need an account?
There is no traditional sign-up. Your space is tied to the username and wallet you use at checkout.
My wallet will not connect or my payment failed.
Reconnect your wallet, make sure you are on a supported network with enough balance, and try again. If it keeps failing, contact us with your wallet and transaction details.
What image formats can I upload?
JPEG, PNG, WebP, HEIC, and AVIF, up to 10 MB. We optimize your image automatically after upload.
What each tier unlocks
Everyone appears on the canvas. Verified, featured, and boosted change where you show up and how much visitors see at a glance.
| Benefit | Regular | Verified | Featured | Boosted |
|---|---|---|---|---|
| Status badge across the site | No | Yes | Yes | Yes |
| Follower badge in the marquee and spotlight | No | Yes | Yes | Yes |
| Placement priority in spotlight, marquee, and listings | Standard | Elevated | High | Highest |
| Avatar shown in the marquee ticker | No | No | Yes | Yes |
| Animated neon glow on your blocks | No | No | No | Yes |
On your own page and the on-canvas popup, your bio, links, categories, and follower badge always show, whatever your tier.
Still need help?
Can't find what you are looking for? Send us a message and we will get back to you, usually within 1 to 12 hours.